Creating **Support Policy**

Thank you for choosing MGL Smart Technology! We are committed to providing you with exceptional service and support throughout your shopping experience. Please review the following support policy guidelines to understand how we can assist you:

**1. Customer Support Channels:**

- **Email Support:** For general inquiries, order assistance, or product-related questions, please email our customer support team at support@mglsmarttechnology.com. We aim to respond to all emails within 24 hours during business days.

- **Live Chat:** WhatsApp Chat at +918287035224  Our live chat feature allows you to connect with a customer support representative in real-time during our business hours. Look for the chat icon in the bottom corner of your screen to start a conversation.

- **Phone Support:** If you prefer to speak with a representative over the phone, you can reach our customer support team via WhatsApp Chat at +918287035224. Please note that our phone support hours may vary.

**2. Support Hours:**

Our customer support team is available to assist you during the following hours:

- Monday to Saturday:: 10 AM to 5 PM

- Sunday: Off

Please note that our support team observes public holidays and may have limited availability during these times.

**3. Order Assistance:**

If you require assistance with an existing order, including order tracking, modifications, cancellations, or returns, please provide your order number when contacting us. This will help us expedite your request and provide you with the necessary assistance promptly.

**4. Product Support:**

For questions or concerns regarding product specifications, features, compatibility, or usage instructions, please reach out to our customer support team. We're here to help you make informed purchasing decisions and ensure you have a seamless experience with our products.

**5. Feedback and Suggestions:**

We value your feedback and suggestions for improving our services. If you have any comments, suggestions, or concerns, please don't hesitate to share them with us. Your input helps us continually enhance our offerings and better serve our customers.

**6. Escalation Procedure:**

In the unlikely event that your issue requires escalation or additional assistance, our support team will escalate your case to the appropriate department or manager for further review and resolution. We are committed to resolving all customer inquiries promptly and satisfactorily.

**7. Service Level Agreement (SLA):**

While we strive to provide timely and effective support to all our customers, please note that response times may vary depending on the volume of inquiries and the complexity of the issue. Our team will do everything possible to address your concerns within a reasonable timeframe and ensure your satisfaction.

**8. Privacy and Security:**

Your privacy and security are of utmost importance to us. When contacting our support team, please refrain from sharing sensitive information such as credit card details or passwords. We will never ask you to disclose such information via email or chat.

**Contact Us:**

If you have any questions or require assistance, please don't hesitate to contact our customer support team at support@mglsmarttechnology.com or for fast response  WhatsApp Chat at +918287035224. We're here to help you every step of the way!

Thank you for choosing MGL Smart Technology. We appreciate your business and look forward to serving you!